Articles

Extraordinary ideas can change how people think about leadership and how organizations think about their leaders. Explore Zenger Folkman's articles section to find our latest thought leadership on the most talked about topics of today.

Leaders Who Gossip: How One Toxic Habit Destroys Your Effectiveness

April, 2026

Why Leaders Fall into the Gossip Trap Leaders engage in negative gossip for several compelling but ultimately destructive reasons. Sharing criticism of others creates a false sense of intimacy and insider status—"I'm telling you something privat...

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How Leaders Influence the Customer Experience

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Improving Employee Engagement: Should Leaders Be Nice or Tough?

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How To Be a More Likable Leader

Articles — March 16, 2023

Leadership Development 101: Listening and Asking Questions

Articles — March 08, 2023

We Need to Get 360 Reviews Right

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Bad Bosses Actually Can Change—Here’s the Proof

Articles — March 01, 2023

How Leaders Can Successfully Take More Risks

Articles — February 15, 2023

How To Retain Employees and Avoid Quiet Quitting in 2023

Articles — February 01, 2023

Building Trust in Teams—Where to Begin?

Articles — January 21, 2023

Can a Leader Be Too Enthusiastic at Work?

Articles — January 03, 2023

Pairing Kindness With Accountability at Work

Articles — December 27, 2022

The Remote Work Leadership Report Card– Have We Improved?

Articles — December 12, 2022